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Policy

Shipping & Returns

aLLreLi processes orders promptly and provides tracking information after shipment whenever available.

Shipping

aLLreLi offers free shipping storewide. Delivery times may vary depending on destination, stock status, and carrier schedules. If you need help checking an order, please email [email protected].

Customers are not required to pay customs duties or import charges for their order. If any customs duty, import fee, or similar charge is assessed, the seller will be responsible for it.

If you have questions before or after delivery, you can also contact us through the contact form. We recommend contacting us before opening a dispute so we can help resolve shipping or delivery issues quickly.

Our customer service team typically responds within 24 hours on business days.

Returns

We offer a 30-day return or exchange policy from the date your order is delivered. If you change your mind for any reason within 30 days, contact us and we will help you arrange a return, exchange, or refund review.

To help us process your request quickly, please contact [email protected] or use the /contact form and include your order number and a short description of the issue or request.

Items should be returned in reasonable condition with all major parts and accessories. If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the best replacement or refund solution.

Return Process

  1. Contact [email protected] or use the /contact form within 30 days of delivery.
  2. Include your order number, the reason for the request, and photos if the item is damaged, defective, or incorrect.
  3. We will review your request and reply with the next steps, typically within 24 hours on business days.
  4. After the return is approved and, where applicable, the item is received and inspected, we will arrange the refund, exchange, or replacement.

Refund Timing

Once a refund is approved, we issue it to the original payment method within 5 business days. After the refund is issued, your bank or payment provider may take an additional 2 to 5 business days to post the funds to your account.

Warranty

aLLreLi products are backed by a 24-month limited warranty covering verified manufacturing defects and product faults under normal use.

If you experience a product issue during the warranty period, contact [email protected] or submit a request through the /contact page with your order details, product name, and a short description of the issue.

The warranty does not cover damage caused by misuse, accidental drops, improper handling, unauthorized repair or modification, water or liquid damage, or other human-caused damage not related to a manufacturing defect.