Refund Policy

More than anything we want you to be happy with your purchase. If something does not look or feel right, please contact us and we will make it right.

Please also be informed that placing an order means that you accept all the terms mentioned below.

Cancellation & Modification

If you change your mind about your purchase, please send us an email to [email protected], provide your order number, and let us know the modification you would like to make. We will confirm once the modification or cancellation has been made.

Orders can only be changed or canceled before they enter processing or shipment. Once an order has been processed or shipped, it can no longer be canceled, but it may still qualify for a return or exchange under the policy below.

Our customer service team typically responds within 24 hours on business days.

Incorrect Address

For orders shipped to the wrong address due to a customer entering the incorrect address, we are not responsible if the order is delivered to the wrong address or returned to the sender. Items returned to the manufacturer's warehouse are destroyed immediately after arrival.

Replacements in these cases are not free of charge, so please be extremely careful when entering your shipping address.

Chargebacks & Disputes

Please contact us by email before opening a merchant chargeback or payment dispute. We can generally resolve the issue before that takes place. Chargebacks and disputes disable our ability to issue refunds or credits because funds are frozen during the dispute process.

Refund, Exchange and Return

Customers may request a return or exchange within 30 days from the delivery date, including when they change their mind and want to return the order without a product defect.

To request a return, exchange, or refund review, please contact [email protected] or use the /contact form and include your order number and the reason for the request.

Return Request Steps

1. Submit your request within 30 days from delivery by email or through the /contact page.
2. Provide your order number, the item name, the reason for the request, and photos if the product is damaged, defective, or incorrect.
3. Wait for our return instructions and approval email, which we typically send within 24 hours on business days.
4. Return the item in reasonable condition with major parts and accessories, following the instructions we provide.
5. Once the return is received and reviewed, we will confirm the approved refund, exchange, or replacement outcome.

Returned items should be sent back in reasonable condition with all major parts and accessories. If the item is defective, damaged, or incorrect, please let us know as soon as possible so we can prioritize the appropriate solution.

Warranty

aLLreLi products are backed by a 24-month limited warranty covering verified manufacturing defects and product faults under normal use.

For warranty support, contact [email protected] or use the /contact page with your order details, product name, and a description of the issue.

The warranty does not cover misuse, abuse, accidental drops, improper installation, unauthorized repair or modification, water or liquid damage, cosmetic damage, or other human-caused damage that is not the result of a manufacturing defect.

Late or Missing Refunds

Once a refund is approved, we issue it to the original payment method within 5 business days. After the refund is issued, it may take an additional 2 to 5 business days for the amount to appear in your bank or card account.

If you still do not receive a refund after this period, first check your bank account again. Then contact your credit card company to ask them to investigate.